Standard ground shipping is on us for all US and Canadian orders above $100 (before taxes and discounts) US below $100 - $10 shipping fee is applied; Canada below $100 - $10 shipping fee is applied.
Express or expedited shipping can be provided at an extra cost calculated at check-out on all in-stock items. Express shipping on custom orders varies upon request, please contact us to request a quote on timing.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
The shipping and processing times depend on the items you're ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.
Backordered: We don’t have it on hand yet but we are making it for you and it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.
Made to Order: Our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product. Be sure to note the estimated shipping date on the product page so you can plan accordingly.
In Stock: It’s in our facilities and ready for a new home! Shipping timelines are usually within 3 business days from today's date, but be sure to note the estimated shipping date on each individual product page.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date. Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available (on the latest shipping date).
Keep in mind that only orders shipping within Canada or the U.S. are eligible for split shipments. Your estimated shipping dates will also be noted in your PAUME Jewelry profile and confirmation email once the order is placed!
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to PAUME Jewelry. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.
